Frequently Asked Questions
Q: We’re not sure what our final guest count will be until closer to the event. When should I book and whats the deadline to make changes?
A: Book as soon as you know when you’re event is and what you’d like served. When you are ready to book, have a rough estimate of how many guests you will have in attendance. You can add or remove guests up to `10 days before the event but you may not remove more than 25% of the original contracted guest count.
Q: Do you offer taste testing or samples of your food?
Q: How far do you travel?
A: We generally stay in West Michigan.
Q: Why do you no longer cater weddings or graduation parties?
A: We started out in 2014 catering any event that came in the door, however as demand rises and labor gets harder to find, we cut our catering back to service events where ACP Entertainment (our main company) has other services involved. Basically we service bundled events only now.
Q: Is there a limit to how many people you can serve/handle at one event?
A: We can serve up to 2,500 guests in a 4 hour time period.
Q: What kind of food do you serve?
A: The majority of our food that we serve is picnic style food like hamburgers, hot dogs, brats, chicken, salad, taco’s, pulled pork, BBQ, etc.
Q: The type of food isn’t on your menu, can you take special requests?
A: Absolutely. We cannot guarantee that we can fulfill your request but it doesn’t hurt to ask!
Q: What is a mobile kitchen and why do you work out of that instead of a normal brick and mortar kitchen?
A: Our mobile kitchens are trailers with a kitchen built inside. Having mobile kitchens enables us to offer you and your guests a more intimate experience. You can actually see where everything is being prepared and cooked, not to mention it makes the food absolutely fresh!
Q: What requirements do you require of us on the day of the event?
A: Depending on your specific contract, you may be required to provide power, water, tables, chairs and tents or coverings of some sort. Every event is different so the requirements are different. Be sure to ask your sales representative what you will need to provide specifically for your event.
Q: Am I required to put down a deposit?
A: Yes, we require a 50% deposit upon booking. The remaining balance will be due on the day of the event before we setup. If you increase or decrease your total bill after the initial booking and after a deposit is made, the remaining balance will be affected accordingly with no need for another deposit payment.